Managed support retainer
- Configuration and authorization changes
- Ongoing troubleshooting
- Monthly health report
An SAP team on call.
SAP Support & Managed Services
Ongoing configuration, troubleshooting and user support so your SAP environment keeps pace with the business.
What you can buy from us.
Scoped packages with fixed inclusions. Every quote is worked out for your specific scope.
On-call support
- Priority response for urgent issues
- Hours banked month to month
- Escalation path included
How a build runs.
How a build runs.
01
Onboarding & audit
Timeline: 1–2 weeksYour SAP landscape reviewed before ongoing support begins.
- Landscape review
- Access setup
- Priority list
- SLA agreement
You get: A documented landscape review
Questions about this service.
Configuration changes, user and authorization management, troubleshooting, and a monthly report on system health.
Response times are agreed in writing before the retainer starts, with priority handling for anything blocking business-critical processes.
Yes. We start with a short handover and system review so nothing gets lost in the transition.
Need SAP Support & Managed Services? Let’s scope it.
Tell us the shape of the problem. We reply within one business day with an honest view of scope, timeline and cost.
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